The Free Shipping option uses available “standard” delivery methods for whichever carrier services your location. For many that means UPS ground, but for locations that UPS doesn’t go to –or is too expensive, we substitute a different carrier.
We are based in the Twin Cities (Minneapolis/St. Paul) metro area, so depending on where you are located, your shipping time will vary.
Here’s A link to shipping distances with Approximations of Lead times
If you can’t wait for your product to arrive via UPS ground, Radiant Solutions also offers a paid, 2-day shipping option. One thing to keep in mind: our cables are fairly heavy, which mean they are expensive for us to ship. This means that they are even more expensive to ship expeditiously. A little bit of planning ahead can save you some good money.
If you are in need of a specific product that is currently out of stock, you can request to be notified when new inventory of product is in stock.
Click Here to complete the Re-stock Notification Form
We generally do not reserve stock for miscellaneous reasons outside our stated inventory on this website. Besides selling on this website, we also Sell our products on Amazon.com – in doing so, we send separate inventories to their warehouse for fulfillment, so you could check inventory of the product you are looking for there.
We are building a hand guide to identify what kind of roof you have and find the clips that can/should be used with that roof-type.
View the Guide Explaining What Clips You Need Here
We have a guide on How to Measure for Purchasing Heat Tape that will help you. Once you have your measurements, you can find our Heat Tape Calculator here.
Heat Tape Pro & Piper Freeze Pro can both overlap and/or touch itself in your installation.
It’s fine to overlap your heat tape pro, or have it touching itself in your install. The cable only itself heats up to less than 100ºF at most. This is plenty of warmth to stop ice dams from forming, but isn’t that much warmer than the temperature of your body. Sometimes it won’t even feel that warm to the touch.
This is different than a lot of heat tape that can be purchased at stores: contestant wattage cable can get much hotter and can even be dangerous if you overlap them. Not our cable, however.
Pipe Freeze Pro can touch itself, overlap with itself, or be wrapped around itself on the pipe. It won’t get too hot because not only is it designed to have a maximum output temperature that is less than 100ºF, it is self-regulating –so it’s output adjusts to the ambient temperature near the cable.
Like Heat Tape Pro, Pipe Freeze Pro should not be installed on pipes that regularly heat up to over 150ºF as this may cause longterm damage to the heat cable. It therefore depends on how hot you have your water heater set to. On average, water heaters are set to about 140ºF to prevent scalding.
This includes, but is not limited to:
The type of roof you have determines the roof clips and accessories needed. Check out our Heat Tape Installation Accessories.
You must cover pipe, freeze prevention, cable with insulation under all circumstances. Otherwise it will likely fail to do its job. This includes both Pipe Freeze Pro and Heat Tape Pro.
Use a minimum 1/2″ thickness standard pipe insulation.
Consider using Heat Tape Pro inside of open drain pipes as that cable is rated for use in wet areas.
