Stop ice problems before they begin.

Protect your roof, gutters and pipes with Radiant Solutions heat cable.

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FAQs

Frequently Asked Questions

Orders are generally fulfilled within a business day of your purchase. Delivery times depend on where you are in the U.S.

heat tape shipping times

Free Shipping

The Free Shipping option uses available “standard” delivery methods for whichever carrier services your location. For many that means UPS ground, but for locations that UPS doesn’t go to –or is too expensive, we substitute a different carrier. 

We are based in the Twin Cities (Minneapolis/St. Paul) metro area, so depending on where you are located, your shipping time will vary.

Here’s A link to shipping distances with Approximations of Lead times

2-Day Shipping

If you can’t wait for your product to arrive via UPS ground, Radiant Solutions also offers a paid, 2-day shipping option. One thing to keep in mind: our cables are fairly heavy, which mean they are expensive for us to ship. This means that they are even more expensive to ship expeditiously. A little bit of planning ahead can save you some good money.

The Thermostat keeps the heat cable turned off (and thus draw no power) until it detects temperatures below 37ºF. 

Once it turns on, the self-regulating aspect takes over and directs heat to the area(s) of the cable that are in contact with the cold. The thermostat should be positioned outside of the insulating layer so it can effectively read the temperature of the air.

Good news. Heat Tape Pro and Pipe Freeze Pro are the only heat cables in the world you can see is working. The GlowCap is the LED end cap used to terminate all of our pre-terminated heat cables. If you see the green light glowing at the end of the cable, the cable is working. We also offer a GlowCap End Seal Kit for field assembled cable systems.

Another quite obvious way of determining if your heat cable is working is to feel if it is warm.

Because our heat cable can be overlapped, there is no specific way to wrap valves. A simple loop of cable around the body of the valve will be enough. A couple things to remember. First, try to keep the cable in contact with the valve so the heat transfers effectively from the cable to the valve. Next, do your best to insulate the valve to protect it from the cold. This often means getting a little creative with the same insulation you use for the pipe. You can use a scissors to cut the insulation into one or more shapes and then secure those shapes to the valve with tape (duct tape works well). Speaking of tape, remember to use our fiberglass installation tape to secure the cable to the pipe.

No.

Heat tape cables should not be installed in any permanently hidden areas.

Heat Tape purchased in big-box stores is most often constant wattage heat tape. “Constant Wattage” means: it’s always on. It is always drawing full power and is costing you peak energy expenses, which –over the length of a season can add up huge. Thought you were saving money on that heat tape you got at that home improvement store? Guess again.

Radiant Solutions’ Heat Tape PRO™ heating cable is Self-Regulating. This means, as the temperature gets colder, the cable creates more heat by drawing more power and when it gets warmer it creates less heat by drawing less power. This allows you to consume only the energy you need to help protect your home from damage caused by the ice and cold.

How can it do this?

The core of our ice dam heat tape is comprised of two bus wires encased in a material that is infused with carbon. As ambient temperatures decrease, the core material shrinks pulling the bus wires closer to each other, creating more electrical pathways through the carbon which makes the cables heat up. When ambient temperatures get warmer, the inner core expands and the cable demands less energy and creates less heat.

Can’t I just accomplish this with constant wattage heat tape and a “switch” or thermostatic control?

No, not really. Because any control or switch is still going to tell your constant wattage cable to be either off or on at 100% power. It is very binary. Conversely, Self-regulating Heat Tape will output variable temperatures based on the external, ambient temperature. So when it’s 31ºF or 10ºF constant wattage heat tape will always be on full heat, where self-regulating heat tape will only use just enough power to be at the temperature you need to prevent ice dams on the roof or frozen pipes around your property.

There’s also some safety considerations.

Among other things, constant wattage heat cable cannot be overlapped without creating risk of over heating or shorting out. It cannot be used under 15°F, it cannot be used on wood roofs, rubber roofs, metal roofs, or anything other than asphalt shingle roofs. You must clean combustibles such as leaves away from constant wattage cable throughout the operating season. The warranty on most constant wattage heat cable systems is no more than two years. Lastly, unlike self-regulating heat cable systems, constant wattage heat cables cannot be repaired in the field if they are damaged. One knick in the jacketing, and the cable is done.

The type of clip you need for your heat tap installation is based on what kind of roof you have.

We are building a hand guide to identify what kind of roof you have and find the clips that can/should be used with that roof-type.

View the Guide Explaining What Clips You Need Here

To know how many clips you need to buy, there are two things you need:

  1. Some Basic measurements regarding your installation area & some considerations to note
  2. Our handy Heat Tape Calculator to punch in your measurements & notes

We have a guide on How to Measure for Purchasing Heat Tape that will help you. Once you have your measurements, you can find our Heat Tape Calculator here.

If you are in need of a specific product that is currently out of stock, you can request to be notified when new inventory of product is in stock.

Click Here to complete the Re-stock Notification Form

We generally do not reserve stock for miscellaneous reasons outside our stated inventory on this website. Besides selling on this website, we also Sell our products on Amazon.com – in doing so, we send separate inventories to their warehouse for fulfillment, so you could check inventory of the product you are looking for there.