Returns & Refunds
We get it. Sometimes things don’t work out. If you need to return a product all we ask is that it’s returned in the same condition it was received. In return, we promise to move quickly and handle your request with care. Since we sell electrical products, condition and safety matter and returns are inspected before approval.
Submit your Returns for Review
Complete the form as accurately and thoroughly as possible. Once submitted, you will receive a confirmation email with return instructions. Depending on the reason for the return and approval status, a return shipping label may be included or shipping instructions will be provided.
Submitting a return request does not guarantee approval or a refund. All returns are reviewed and approved after the product is received and inspected.
Tracking Your Return
If you are arranging your own return shipping, please use a carrier that provides delivery confirmation and tracking. Radiant Solutions is not responsible for items lost or damaged in transit during return shipping.
Refund Processing
Once your return is received, inspected, and approved, your refund will be issued to the original payment method used at purchase. You will receive confirmation when processing is complete. Please allow 5 to 7 business days for funds to appear on your statement, depending on your financial institution.