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Stop ice problems before they begin.

Protect your roof, gutters and pipes with Radiant Solutions heat cable.

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FAQs

Frequently Asked Questions

No.

Heat tape cables should not be installed in any permanently hidden areas.

Orders are generally fulfilled within a business day of your purchase. Delivery times depend on where you are in the U.S.

heat tape shipping times

Free Shipping

The Free Shipping option uses available “standard” delivery methods for whichever carrier services your location. For many that means UPS ground, but for locations that UPS doesn’t go to –or is too expensive, we substitute a different carrier. 

We are based in the Twin Cities (Minneapolis/St. Paul) metro area, so depending on where you are located, your shipping time will vary.

Here’s A link to shipping distances with Approximations of Lead times

2-Day Shipping

If you can’t wait for your product to arrive via UPS ground, Radiant Solutions also offers a paid, 2-day shipping option. One thing to keep in mind: our cables are fairly heavy, which mean they are expensive for us to ship. This means that they are even more expensive to ship expeditiously. A little bit of planning ahead can save you some good money.

There is no difference.

The terms heat cable, heat tape and heat trace are all used interchangeably to described heated cables used to protect pipes from freezing, preventing roof and gutter ice dams from forming and for safeguarding temperature sensitive components.

Other terms we’ve seen used regarding Heat Tape are:

  • Heat Coils & Heating Coils – Heat Tape has been called this because of the way the zig-zag pattern looks like a heating coil-element (like inside of a toaster)
  • Gutter Trace – Heat Tape get’s called this because of the usage in and around gutters
Here’s a handy guide that explains the steps of measuring so you know which length of heat tape to get.

Measuring the area of your roof that is affected by ice dams so you know how much heat tape to get is not overly complex, but it does have a few variables. Use our Heat Tape Measuring Guide to understand the process and print a worksheet that you can use to make sure you have all the right numbers.

Once you have all the measurements and considerations you need, use our Heat Tape Calculator to calculate the size of heat tape you should get.

No. Not even close.

Our cables operate at between 40ºF to 90ºF so they will not melt or damage any surface or material they come into contact with. Except chocolate. Our cables will thoroughly melt chocolate.

Yes. Pipe Freeze Pro can be used on any commonly available pipe material including PEX, PVC, ABS, galvanized steel, copper and cast iron. This cable operates at somewhere between 40ºF and 90ºF so it will not melt anything.

The amount of heat cable needed for pipe freeze prevention is determined by a couple of simple factors including: Length of pipe, diameter of pipe, distance to power supply and number of valves. 

Most of the time, we do not recommend a spiral cable application because it’s simply not necessary. It requires 3x the cable to do the same job. 

Therefore, simply use a straight, single run of cable affixed to the bottom of the pipe (think 6 o’clock position) using the provided fiberglass installation tape. Next, add 1 foot of cable for every valve because you will be wrapping the valve with cable. For pipes less than 1″ in diameter, a single cable run is sufficient. For larger pipes, two cable runs are recommended. Keep in mind that plastic pipes are less thermally conductive so you may choose to use two cable runs on larger plastic pipes to be safe. Finally, if your outlet isn’t close to the pipe you are treating, factor in enough heat cable to reach your outlet (Pipe Freeze PRO does come with a 36″ power cord). 

Finally, you must install insulation on your pipe and heat cable assembly in order for the system to operate effectively. See instructions for further details.

Yes!

You must cover pipe, freeze prevention, cable with insulation under all circumstances. Otherwise it will likely fail to do its job. This includes both Pipe Freeze Pro and Heat Tape Pro. 

Use a minimum 1/2″ thickness standard pipe insulation.