Stop ice problems before they begin.

Protect your roof, gutters and pipes with Radiant Solutions heat cable.

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FAQs

Frequently Asked Questions

The type of clip you need for your heat tap installation is based on what kind of roof you have.

We are building a hand guide to identify what kind of roof you have and find the clips that can/should be used with that roof-type.

View the Guide Explaining What Clips You Need Here

To know how many clips you need to buy, there are two things you need:

  1. Some Basic measurements regarding your installation area & some considerations to note
  2. Our handy Heat Tape Calculator to punch in your measurements & notes

We have a guide on How to Measure for Purchasing Heat Tape that will help you. Once you have your measurements, you can find our Heat Tape Calculator here.

Heat Tape Pro is rated for wet locations and outdoor environments. It is ideally suited for outdoor pipes and can be installed in open drains, such as 4″ PVC pipes for gutter system drainage.

Do not use Pipe Freeze Pro for wet location pipe freeze protection.

Yes. When the Heat Tape is plugged into a working outlet the plug will light up.

Note:
If you are using a Thermostatic switch like the ThermaCord with Heat Tape Pro, the plug on your heat tape will only be lit up when the ambient temperature is low enough and your ThermaCord has switched on power to your Heat tape. (for Pipe Freeze Pro, the thermostatic switch is integrated and comes after the plug, so your plug should be illuminated)

Because our heat cable can be overlapped, there is no specific way to wrap valves. A simple loop of cable around the body of the valve will be enough. A couple things to remember. First, try to keep the cable in contact with the valve so the heat transfers effectively from the cable to the valve. Next, do your best to insulate the valve to protect it from the cold. This often means getting a little creative with the same insulation you use for the pipe. You can use a scissors to cut the insulation into one or more shapes and then secure those shapes to the valve with tape (duct tape works well). Speaking of tape, remember to use our fiberglass installation tape to secure the cable to the pipe.

Good news. Heat Tape Pro and Pipe Freeze Pro are the only heat cables in the world you can see is working. The GlowCap is the LED end cap used to terminate all of our pre-terminated heat cables. If you see the green light glowing at the end of the cable, the cable is working. We also offer a GlowCap End Seal Kit for field assembled cable systems.

Another quite obvious way of determining if your heat cable is working is to feel if it is warm.

Yes We Do. However, it is fairly costly.

We have a calculated rate based on the product in your cart if you choose to ship to Canada or Alaska.
More can be found here.

No. Not even close.

Our cables operate at between 40ºF to 90ºF so they will not melt or damage any surface or material they come into contact with. Except chocolate. Our cables will thoroughly melt chocolate.