Stop ice problems before they begin.

Protect your roof, gutters and pipes with Radiant Solutions heat cable.

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FAQs

Frequently Asked Questions

The Thermostat keeps the heat cable turned off (and thus draw no power) until it detects temperatures below 37ºF. 

Once it turns on, the self-regulating aspect takes over and directs heat to the area(s) of the cable that are in contact with the cold. The thermostat should be positioned outside of the insulating layer so it can effectively read the temperature of the air.

Yes, but there are limits.

Like Heat Tape Pro, Pipe Freeze Pro should not be installed on pipes that regularly heat up to over 150ºF as this may cause longterm damage to the heat cable. It therefore depends on how hot you have your water heater set to. On average, water heaters are set to about 140ºF to prevent scalding.

No. It is not recommended to use Pipe Freeze Pro inside of pipes.

Consider using Heat Tape Pro inside of open drain pipes as that cable is rated for use in wet areas.

Pipe Freeze Pro’s integrated thermostat turns power on and off automatically to the cable to save electricity. The thermostat is the lump located between the power cord and the heat cable. The thermostat triggers the cable to turn on at 37ºF and off at 50ºF, with a sensitivity range of +/- 4ºF.  It’s a great feature that makes Pipe Freeze Pro unique among heat cables on the market.

Can Pipe Freeze Pro get wet?

Yes and no. The cable is approved for exposure to wet conditions but you should keep the thermostat dry for proper operation.

Does the thermostat/sensor need to be touching the Pipe?

No. The thermostat need only be exposed to cold air. It does not hurt to have the thermostat attached to the pipe but it is not necessary. If you choose to attach it to the pipe keep in mind that the thermostat should not be covered with insulation.

Should the thermostat be under the insulation?

No. You want the thermostat to react to the cold environment so it triggers the Pipe Freeze Pro to turn on.

We don’t install heat tape, but we know who does.

We work with licensed roofers, electricians and other contractors as Installers of Radiant Solutions Products. We know of installers all over the country.

If you are interested in finding a Heat Tape PRO™ installer in your area, click here to submit your info. If we have an installer we know of in your area, we will send you a recommendation.

As the manufacturer we do not recommend using exension cords but we recognize that many customers do it. If you must use an extension cord, then buy the shortest cord necessary to do the job and make sure it is a 12 gauge thickness.

If the product you need is currently out of stock, don’t worry. 

We are frequently restocking products and the one you need will soon be available. You can make a request to be notified when out of stock items are re-stocked. 

Click Here to Submit your information to be notified of a Products Restock