Stop ice problems before they begin.

Protect your roof, gutters and pipes with Radiant Solutions heat cable.

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FAQs

Frequently Asked Questions

We don’t install heat tape, but we know who does.

We work with licensed roofers, electricians and other contractors as Installers of Radiant Solutions Products. We know of installers all over the country.

If you are interested in finding a Heat Tape PRO™ installer in your area, click here to submit your info. If we have an installer we know of in your area, we will send you a recommendation.

You can install Heat Tape on pretty much any type of roof.

This includes, but is not limited to:

  • Asphalt Shingle
  • Cedar Shakes and Shingles
  • Slate
  • Spanish Tile
  • Metal
  • Flat Roofs (EPDM, TPO, Sprayed Urethane, etc.)

The type of roof you have determines the roof clips and accessories needed. Check out our Heat Tape Installation Accessories.

If you are in need of a specific product that is currently out of stock, you can request to be notified when new inventory of product is in stock.

Click Here to complete the Re-stock Notification Form

We generally do not reserve stock for miscellaneous reasons outside our stated inventory on this website. Besides selling on this website, we also Sell our products on Amazon.com – in doing so, we send separate inventories to their warehouse for fulfillment, so you could check inventory of the product you are looking for there.

Yes. Heat Tape Pro can be used on your flat roof and will not harm the roofing material.

Radiant solutions has developed several accessories and installation components that work well for flat and low-pitch roofs. Installing heat tape on a flat roof often requires more unique considerations than standard serpentine patterns used on pitched roofs.

Check out our Case Studies for examples of Heat Tape installations, including information on flat roofs.

Also refer to the Heat Tape Pro Product Manual for information on flat roof installations of heat tape.

Pipe Freeze Pro’s integrated thermostat turns power on and off automatically to the cable to save electricity. The thermostat is the lump located between the power cord and the heat cable. The thermostat triggers the cable to turn on at 37ºF and off at 50ºF, with a sensitivity range of +/- 4ºF.  It’s a great feature that makes Pipe Freeze Pro unique among heat cables on the market.

Can Pipe Freeze Pro get wet?

Yes and no. The cable is approved for exposure to wet conditions but you should keep the thermostat dry for proper operation.

Does the thermostat/sensor need to be touching the Pipe?

No. The thermostat need only be exposed to cold air. It does not hurt to have the thermostat attached to the pipe but it is not necessary. If you choose to attach it to the pipe keep in mind that the thermostat should not be covered with insulation.

Should the thermostat be under the insulation?

No. You want the thermostat to react to the cold environment so it triggers the Pipe Freeze Pro to turn on.

Good news. Heat Tape Pro and Pipe Freeze Pro are the only heat cables in the world you can see is working. The GlowCap is the LED end cap used to terminate all of our pre-terminated heat cables. If you see the green light glowing at the end of the cable, the cable is working. We also offer a GlowCap End Seal Kit for field assembled cable systems.

Another quite obvious way of determining if your heat cable is working is to feel if it is warm.

Totally.

Pipe Freeze PRO can be overlapped during installation. This is a fundamental advantage of self-regulating heat cable over cheap, constant wattage cable found in hardware stores is that it can be overlapped without risk of shorting out or catching fire. So yes, overlap away!

If the product you need is currently out of stock, don’t worry. 

We are frequently restocking products and the one you need will soon be available. You can make a request to be notified when out of stock items are re-stocked. 

Click Here to Submit your information to be notified of a Products Restock