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Stop ice problems before they begin.

Protect your roof, gutters and pipes with Radiant Solutions heat cable.

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FAQs

Frequently Asked Questions

Here’s a handy guide that explains the steps of measuring so you know which length of heat tape to get.

Measuring the area of your roof that is affected by ice dams so you know how much heat tape to get is not overly complex, but it does have a few variables. Use our Heat Tape Measuring Guide to understand the process and print a worksheet that you can use to make sure you have all the right numbers.

Once you have all the measurements and considerations you need, use our Heat Tape Calculator to calculate the size of heat tape you should get.

Pipe Freeze Pro’s integrated thermostat turns power on and off automatically to the cable to save electricity. The thermostat is the lump located between the power cord and the heat cable. The thermostat triggers the cable to turn on at 37ºF and off at 50ºF, with a sensitivity range of +/- 4ºF.  It’s a great feature that makes Pipe Freeze Pro unique among heat cables on the market.

Can Pipe Freeze Pro get wet?

Yes and no. The cable is approved for exposure to wet conditions but you should keep the thermostat dry for proper operation.

Does the thermostat/sensor need to be touching the Pipe?

No. The thermostat need only be exposed to cold air. It does not hurt to have the thermostat attached to the pipe but it is not necessary. If you choose to attach it to the pipe keep in mind that the thermostat should not be covered with insulation.

Should the thermostat be under the insulation?

No. You want the thermostat to react to the cold environment so it triggers the Pipe Freeze Pro to turn on.

The Thermostat keeps the heat cable turned off (and thus draw no power) until it detects temperatures below 37ºF. 

Once it turns on, the self-regulating aspect takes over and directs heat to the area(s) of the cable that are in contact with the cold. The thermostat should be positioned outside of the insulating layer so it can effectively read the temperature of the air.

Yes!

Heat Tape PRO can be use with any gutter system made, be it open, closed, metal, plastic, vertical or horizontal.  Heat Tape PRO will work throughout the winter to keep an ice free path open for water so it can escape and move away from your home.

Keep in mind that if your home has ice dams in addition to ice in your gutters, you will want to install Heat Tape PRO on your roof to address that problem as well. Heat Cable in the gutters alone will not manage problematic ice on the roof surface.

Learn More about How Ice Dams Form Here

Orders are generally fulfilled within a business day of your purchase. Delivery times depend on where you are in the U.S.

heat tape shipping times

Free Shipping

The Free Shipping option uses available “standard” delivery methods for whichever carrier services your location. For many that means UPS ground, but for locations that UPS doesn’t go to –or is too expensive, we substitute a different carrier. 

We are based in the Twin Cities (Minneapolis/St. Paul) metro area, so depending on where you are located, your shipping time will vary.

Here’s A link to shipping distances with Approximations of Lead times

2-Day Shipping

If you can’t wait for your product to arrive via UPS ground, Radiant Solutions also offers a paid, 2-day shipping option. One thing to keep in mind: our cables are fairly heavy, which mean they are expensive for us to ship. This means that they are even more expensive to ship expeditiously. A little bit of planning ahead can save you some good money.

Heat Tape Pro is rated for wet locations and outdoor environments. It is ideally suited for outdoor pipes and can be installed in open drains, such as 4″ PVC pipes for gutter system drainage.

Do not use Pipe Freeze Pro for wet location pipe freeze protection.

The type of clip you need for your heat tap installation is based on what kind of roof you have.

We are building a hand guide to identify what kind of roof you have and find the clips that can/should be used with that roof-type.

View the Guide Explaining What Clips You Need Here

To know how many clips you need to buy, there are two things you need:

  1. Some Basic measurements regarding your installation area & some considerations to note
  2. Our handy Heat Tape Calculator to punch in your measurements & notes

We have a guide on How to Measure for Purchasing Heat Tape that will help you. Once you have your measurements, you can find our Heat Tape Calculator here.

Yes. Pipe Freeze Pro can be used on any commonly available pipe material including PEX, PVC, ABS, galvanized steel, copper and cast iron. This cable operates at somewhere between 40ºF and 90ºF so it will not melt anything.