Stop ice problems before they begin.

Protect your roof, gutters and pipes with Radiant Solutions heat cable.

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FAQs

Frequently Asked Questions

If the product you need is currently out of stock, don’t worry. 

We are frequently restocking products and the one you need will soon be available. You can make a request to be notified when out of stock items are re-stocked. 

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Heat Tape Pro is our line of robust, outdoor rated cable. It’s designed specifically for the demands of extreme environments including wet locations such as outdoor pipes, open drain lines and of course roof and gutter de-icing applications. Do not use Pipe Freeze Pro as it is rated for dry locations only.

Including a thermostatic heat tape switch or controller in your installation will cut power to your heat tape in times it is not needed. This will lessen your environmental footprint and save you money.

Savings will always depend on the weather and how often you have temperatures above the threshold that the switch turns on your heat cable. In most situations where heat cable is needed, savings will offset the cost of the ThermaCord and then some.

Self-Regulating Heat Tape will draw variable Power depending on the ambient temperature. It draws more power when temperatures are cold and less power when temperatures are warmer. However when the self-regulating cable is plugged in, it is always working, even if only slightly drawing power in warm temperatures. Adding the temperature-controlled switch like ThermaCord to plug-in heat tape or a Thermostatic Controller with Sensor to field assembled cable, will cut the supply of power to your Heat tape when it is not needed. 

This will save you energy Costs.

As the manufacturer we do not recommend using exension cords but we recognize that many customers do it. If you must use an extension cord, then buy the shortest cord necessary to do the job and make sure it is a 12 gauge thickness.

Yes. Radiant Solutions Company is based in Hopkins, Minnesota.

We are a family-owned business with less than 10 employees that has been in business since 2016. Our experience with ice dams goes far beyond that: our founder Steve started a business diagnosing and solving Ice Dam problems on customer houses for almost 35 years.

Pipe Freeze Pro’s integrated thermostat turns power on and off automatically to the cable to save electricity. The thermostat is the lump located between the power cord and the heat cable. The thermostat triggers the cable to turn on at 37ºF and off at 50ºF, with a sensitivity range of +/- 4ºF.  It’s a great feature that makes Pipe Freeze Pro unique among heat cables on the market.

Can Pipe Freeze Pro get wet?

Yes and no. The cable is approved for exposure to wet conditions but you should keep the thermostat dry for proper operation.

Does the thermostat/sensor need to be touching the Pipe?

No. The thermostat need only be exposed to cold air. It does not hurt to have the thermostat attached to the pipe but it is not necessary. If you choose to attach it to the pipe keep in mind that the thermostat should not be covered with insulation.

Should the thermostat be under the insulation?

No. You want the thermostat to react to the cold environment so it triggers the Pipe Freeze Pro to turn on.